If your item is eligible for repair, you'll be offered this as an option in the Returns Support Centre and you'll be able to send the item directly to the third-party repairer. Learn how to Create a Repair Label. It's very important that you back up any files and remove any passwords before sending an item for repair, otherwise the repairer may not be able to repair your device. You may also want to erase your saved personal information from the item. If you're sending an Apple product, learn how to Prepare Your Apple Device For Repair.
When the third-party repairer receives your item, you'll receive a confirmation e-mail. The item will be inspected and the issue will be diagnosed. If the defect is covered by the manufacturer's warranty, the item will be repaired free of charge by the repairer and returned to you at no additional cost. Usually repairs take up to 10 business days (including delivery time), but could take slightly longer.
In the event that your item can't be repaired but is still under the manufacturer's warranty, we'll issue a replacement or, if a replacement isn't available, you'll be refunded in full.
If the problem isn't covered by the manufacturer's warranty, or if the warranty has been voided (for example if the item has been accidentally damaged), you'll be contacted by the repairer with a repair estimate. You can decide whether to ask the repairer to proceed with the repair at an additional cost, or have the item returned to you free of charge. Payment for such repairs, including any applicable delivery charges, will have to be made directly to the repairer.
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